Use case ยท Financial services
Independent proof that sign-in, payments and support hold up, with evidence for the resilience file.
Independent proof that customers can sign in, pay and reach support, with evidence that stands up to an operational resilience review.
Journeys worth assuring
Sign in with strong customer authentication web
Identity providers, SMS and authenticator flows are external dependencies. When SCA fails, every other journey is unreachable.
Make a payment web
Open banking and card rails fail partially. Knowing that the payee lookup works while the confirmation step fails is the difference between a workaround and an outage.
Public API availability api
Partners and aggregators integrate against your API. A schema or status change is a behaviour change that deserves review before partners complain.
Reach a human voice
Vulnerable-customer routes must be answered. IVR and queue changes are assured as one capability with the web journey.
Banks, lenders and payment firms already run extensive internal monitoring. What they are asked to demonstrate is different: that customers could complete important business services within tolerance, and that the firm knew quickly when they could not. That demonstration has to be independent of the systems being assured.
External by design
ScoutSentinel runs from Cloudflare edge locations and, on Business and Enterprise plans, from named cloud regions and customer-hosted private probes. Every Observation records the exact runner identity, so a result from Dublin on a pinned browser version is comparable with the same run a week later.
Evidence you can hand over
Each Event links to the Observations and Evidence behind it: screenshots, HAR archives, response bodies, DNS and TLS snapshots, each with a SHA-256 hash, a capture time and a retention date. Evidence downloads go through short-lived tokens and are recorded in the audit log.
Outcome and behaviour
A sign-in journey that still succeeds but now presents a new consent interstitial is reported as outcome achieved, behaviour changed. The distinction keeps the alert channel quiet and gives product operations a review queue instead.
Why now
- DORA and PRA/FCA operational resilience rules require firms to test important business services and evidence impact tolerances.
- Third-party risk is now a board topic. Evidence that names the failing supplier and the affected region shortens supplier escalations.
- Fraud and identity vendors change behaviour without notice. Behaviour change detection catches it before customers do.
Assure your first financial services journey
Describe the capability in plain language. ScoutSentinel proposes the plan, you approve it, and the first evidence arrives within minutes.