Use case ยท Marketplaces and e-commerce
Know which side of the market is broken, and at which step, before sellers tell you.
Assure the buyer journey and the seller journey as separate capabilities, and know which side of the market is affected.
Journeys worth assuring
Buy online web
Search, basket, checkout and payment are the whole business. A failing payment provider is your outage as far as buyers are concerned.
Seller listing web
When sellers cannot list or update stock, supply dries up quietly. Nobody phones you; they list elsewhere.
Seller API api
Large sellers integrate by API. A breaking change in a response shape is a behaviour change that deserves a heads-up, not a surprise.
Order confirmation email email
Confirmation and dispatch emails drive trust and reduce contact volume.
A marketplace has two customers and both journeys are critical. ScoutSentinel models each as its own capability with its own Watches, so the Overview shows Buy online as degraded while Seller listing stays healthy, and the Event says why.
Cheapest sufficient probe
Not every assertion needs a browser. The seller API is proven by API probes; the checkout needs a browser because the payment step renders a third-party frame. ScoutSentinel chooses per assertion and shows you which probes ran on every Observation. You pay per Watch, not per browser minute.
The worked example
The example Event on our homepage and in the interactive examples is this exact scenario: a payment gateway returning 502, steps one to six passing, confidence 92 percent, coverage stated, evidence attached. See it at /examples.
Why now
- Marketplace revenue is take rate on completed transactions; every minute of a failing checkout is measurable loss.
- Two-sided platforms fail asymmetrically. Buyer and seller journeys need separate outcome states.
- Third-party payment, fraud and logistics providers are outside your telemetry but inside your customer's experience.
Assure your first marketplaces journey
Describe the capability in plain language. ScoutSentinel proposes the plan, you approve it, and the first evidence arrives within minutes.